Cyclone Product Support

If you're using the Cyclone as a bike speaker, you are most likely pairing it with your smartphone or tablet. Here's how:

Step 1: Get the Cyclone into Pairing Mode

How to Enter Bluetooth Pairing Mode

Step 2: Open your device's Bluetooth Settings

Make sure that Bluetooth is ON.

Step 3: Select "Avantree Cyclone" to connect

Now, you should be good to go!

Bluetooth TVs and non-Bluetooth TVs are paired differently. Read on for more details.

Use with a Bluetooth TV:

Step 1: Get the Cyclone into Bluetooth Pairing Mode

How to Enter Bluetooth Pairing Mode

Step 2: Get your TV into Pairing Mode

Different TV brands/models have different ways to connect Bluetooth devices. Please refer to your TV's user manual for a more detailed walk-through.

The procedure usually involves going into your TV's settings menu and finding "External Devices" or "Device Manager". Please check this link for some examples, although your TV may be different.

How to Connect with your Smart TV via the TV's Bluetooth?

After both the speaker and TV are in pairing mode, you should be able to find the Cyclone on your TV and choose it to pair.

Note: If you are experiencing audio delay, you may need to get a Bluetooth transmitter for your TV to remove this delay. Most TV's native Bluetooth does not support low latency, and you will still experience up to 200ms of delay. To learn how to use a Bluetooth transmitter, read on.

Use with a Non-Bluetooth TV:

If your TV does not have built-in Bluetooth capabilities, you'll need a Bluetooth transmitter in order to connect the Cyclone to the TV. Please refer to the user manual of the transmitter.

Avantree offers a variety of Bluetooth transmitters: Oasis Plus, Audikast Plus, Orbit, etc. These will give you the best experience as Avantree transmitters support low latency for no audio delay.

Here's a simplified set of instructions on how to connect your Speaker to a non-Bluetooth TV.

Step 1: Connect your Transmitter to your TV.

Most TVs nowadays offer at least one of the options below; use the one that's suitable for your TV. We recommend Optical for the best experience.

> >

Step 2: Connect (Pair) your Speaker to the Transmitter.

Get your Transmitter into pairing mode (please refer to your transmitter's user manual if you're not sure how). 

Get the Cyclone into pairing mode. How to Enter Bluetooth Pairing Mode.

Keep them close together. After a few seconds, they'll connect to each other.

Step 3: Adjust Sound Settings on your TV

Make sure that the audio output on your TV is set to PCM or Stereo.

How to adjust the sound settings on your TV

Now, you should be good to go!

Here's how to use the speaker with your computer or laptop:

Note: If you are having trouble connecting with your computer or laptop's built-in Bluetooth, we recommend trying our DG80 Bluetooth Dongle. It's plug-and-play with no driver installation required, making connecting a breeze.

Step 1: Get the speaker into pairing mode.

How to Enter Bluetooth Pairing Mode

Step 2: Enable Bluetooth on your computer.

Find the Bluetooth icon. It's usually located in the bottom left corner of your screen for Windows, and in the upper right corner for Macs. Turn Bluetooth on.

Step 3: Go to Bluetooth Preferences.

Go to your computer's Bluetooth settings. Click on "Add a Bluetooth device" on Windows and for Mac, click on "Open Bluetooth Preferences" in the drop down menu.

Step 4: Connect the speaker to your computer.

Locate "Avantree Cyclone" in the list of devices and click on it to pair.

If you're not getting sound, go to your computer's sound settings and make sure that "Avantre Cyclone" is set as the audio output.

Step 1: Entering Pairing Mode on the Cyclone Speaker.

From off, press and hold the power button until the LED flashes BLUE. The voice prompt should say "Bluetooth Mode" or "Pairing". If not, press on the "M" button to switch the mode of the Cyclone into Bluetooth mode.

Now, the Cyclone Speaker is in Bluetooth Pairing mode, and it's ready to connect with your devices. Go to your device's Bluetooth settings menu, and search for and select the Cyclone to connect.

The Cyclone was designed to fit into the water bottle cage on a bicycle and comes with its own mount. Depending on your bike, you may need to install the mount differently.

If your bike frame has a section where you can screw in the mount...

you will not need to use the belt. Simply hold the screws in position through the mount against the bike frame and secure them in place with a tool (not included). Then place the speaker into the mount.

If your bike frame does not have an area for screws...

you will need to use the belt. Strap the belt securely around the frame of the bike and screw the mount into the strap. Then place the speaker into the mount.

If you want to turn on/off the voice prompt, please refer to the following guide:

Step 1: While the speaker is OFF, press and hold the power button until the LED flashes BLUE. The voice prompt should say "Bluetooth Mode" or "Pairing".

Step 2: Press and hold the "+" and "-" buttons simultaneously until you hear voice off/voice on.

Please feel free to send us an email at support@avantree.com if you have any further questions.

1,Turn on the Cyclone

2, Open the lid at the bottom of the Cyclone and insert SD card.It will automatically switch to the SD card mode.

3,Press the play button to Play/pause

  Long press the”+” to play next song

  Long press the”-“ to play previous song

Note: 1)If the SD card stays in the card slot, It will always at SD card mode every time you turn on the Cyclone. Press “M” can Switch between Bluetooth mode and SD card mode.

2)The Cyclone cannot read micro SD cards that are larger than 32 GB and can only play music that is in MP3/WAV form. Please make sure both of these requirements are met when playing music with a micro SD card.

The Cyclone can be used in three modes: Bluetooth, wired, and with a micro SD card. To switch between these modes, press on the "M" button on the Cyclone. The wired and micro SD card modes can only be activated if either an auxillary wire is plugged in or a a micro SD card is inserted.

Bluetooth Mode:

In this mode, you can connect the Cyclone to your Bluetooth devices. Click on the links for guides on how to pair the speaker to your mobile device/tablet, Mac computer, and Windows PC/laptop. The voice prompt will say "Bluetooth mode" when it is in this mode.

Wired Mode:

To use the Cyclone in this mode, simply plug in one end of the 3.5mm AUX cable we provided into the speaker's 3.5mm jack, and the other end into the device you'd like to listen from. You need to turn the Cyclone on in order to hear audio through the speaker. The voice prompt will say "Auxiliary mode" when it is in this mode.

Micro SD Card Mode:

The Cyclone can play music stored on a micro SD card, if desired. Simply insert a micro SD card into its port at the bottom of the Cyclone. The speaker will need about 30-40 seconds to read the micro SD card before it can begin playing music.

Note: The Cyclone cannot read micro SD cards that are larger than 32 GB and can only play music that is in MP3/WAV form. Please make sure both of these requirements are met when playing music with a micro SD card.

If you can hear the speaker beeping or see the LED blinking RED, you will need to charge your speaker.

Instructions:

Insert the micro USB (smaller) end into the charging port on the speaker (you will need to remove the tab at the bottom of the speaker to reveal the port) and the USB end into a power source. You can either use the included charging cord or any USB to micro USB cable to charge.

Indicators:

The LED next to the charging port will light up SOLID RED when charging and automatically turn off when charging is complete.

Conducting a factory reset on the speaker will clear all past pairing data and restore the default settings for the product. You may want to reset the Cyclone if you have trouble pairing it with your devices.

Depending on your Cyclone's lot number, you may have to reset your Cyclone differently. Please refer to the section of this guide that matches up with your Lot number. You can find this number at the bottom flap of the Cyclone; there will be a box around this number.

For lot numbers 17B1 and after (18Bx, 18Dx, etc.)

To reset the Cyclone, please first power it on. Then press the power button and the multifunctional button once simultaneously for only 1 second. The LED will turn off and all past pairing history will be cleared from the Cyclone. To use the speaker again, simply power the Cyclone on.

For lot numbers prior to 17B1 (16**)

To reset the Cyclone, simply plug the charging cord into the charging port located at the botton of the Cyclone. When you unplug the Cyclone and power it back on, it will be restored to its default settings.

Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com)

This Troubleshooting is for Connecting a Bluetooth device DIRECTLY to your Windows Computer's Built-in Bluetooth.
The Built-in Bluetooth of some old PCs might not work, or not work well, thus, you may not be able to use the direct Bluetooth connection, or have unstable connection, hear choppy sound cutting out intermittently, etc., in this case, please try the following solutions: 

Solution 1.  Reboot your Bluetooth Driver
  1) Right-click the Start button, select Device Manager.
  2) Find “Bluetooth” section,  then Right-click on your device Bluetooth driver and select  “Disable device”.
  3) Restart your PC and repeat the above steps to Enable the Bluetooth driver again   (select  “Enable device”)
  4) Pair your Bluetooth Headphone/Speaker/Receiver with the PC again.


Solution 2. Use an External Bluetooth Driver
This method essentially "Bypasses" your Windows' built-in Bluetooth. Please see our Avantree DG10, DG40S , DG45 or Avantree DG80 for more details or contact us at support@avantree.com.

Check Point 1: Have you Connected/Paired it Properly?
Check on your device Bluetooth device list, it should say "Connected" on the menu. If not, please try to pair it to your device again.

Check Point 2: Have you been Switching between APPs?
Sometimes when you're listening to music and a call comes in, the Headphones/Speaker can have issues switching back-n-forth... this is a common Bluetooth issue and happens to every Bluetooth Headphone/Speaker. 
Please choose the headphone/speaker again (if applicable) or reboot the headphone/speaker and pair them up again.

Check Point 3: Have you Charged the Headphone/Speaker?
This might seem like a simple solution but when the device is low on battery, a wide variety of issues may occur. Please make sure that it has sufficient battery level.

If you've checked everything above but still no sound, please try the methods below.

Method 1: Try it on a Different Device.
If you have another phone, another laptop etc... try to connect the Headphone/Speaker to it and see if it works on the other device. 
If yes, it's probably something to do with the settings on your original device, please try again.
If no, please contact us for support, you may have a faulty unit.

Method 2 (For Laptops/Computers): Check the Audio Settings.
For Windows, go into Sound Settings and Sound Control Panel. For Mac, go into Sound Preferences.
Make sure that the Headphone/Speaker you'd like to use has been selected as the Audio Output/Input device.
If you're using a Meeting Software such as Skype or Zoom, you may need to go into the app itself and adjust the settings in there as well.

Method 3: Factory Reset.
If none of the methods above work, please factory reset the Headphone/Speaker and pair again. Please remember to delete the Avantree device from the paired Bluetooth device list on our sound source device, before attempting to pair again.

If factory reset still can't get it to work or if you have any more questions or need further assistance, feel free to contact us at support@avantree.com

Many Avantree products have incorporated the latest "aptx low latency" codec technology, for superior stereo quality sound without any noticeable delay (known as latency).

• What is aptX Low Latency - https://www.aptx.com/aptx-low-latency
• Certified aptX Low Latency device list - https://www.aptx.com/products?field_aptx_type_tid=484

* Important note*

To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.       

How about the audio delay when use different wireless audio codec?

Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.

Related FAQ >

• What Avantree products support aptX Low Latency and aptX HD?
• Bluetooth Audio Delay Experiment Video - aptX Low Latency vs others

Here are a few things you'd want to know about Bluetooth...

1. Bluetooth by nature is a short-range wireless technology.

Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.

2. Bluetooth Signals are easily interfered with.

Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.

If you want a better range & less interference, try to stay clear of the things mentioned above.

3. There are two types of Bluetooth.

In short, they are “Class 1” and “Class 2.”  Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.  

4. The “Actual Range” depends on a lot of things.

Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.

5. The “Transmitter” and the “Receiver.”

Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.

There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.

Here are some examples:

• Transmitters: Phone, Computer (can sometimes use as receiver), TV.
• Receiver: Headphones, Speaker

If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.

Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.

Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.

Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!

Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.

Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!

If you still have problems, please feel free to contact us via support@avantree.com.

Avantree offers the following customer support to help you make the best of our products?

Online DIY Support

1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product name

Agent Support

1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

Avantree offers the following native language support?

English
Spanish
Italian
German
French
Chinese

See more details in Warranty Policy and RMA Policy

Avantree Products RMA (Return Merchandise Authorization) Procedure

1.     60-Days-Return-Refund

Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

Customer will be responsible for return shipment cost unless item is returned due to defective issues.

Avantree RMA centers are located at:

-        USA - San Jose & Los Angeles

-        Canada – Vancouver

-        EU - London, UK

-        Australia – Roxburgh Park

-        Asia – Cebu, Philippines

-        Asia – Hong Kong, China

-        Asia – Shenzhen, China

2.     Defective RMA

Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

Step 3: Replacement

3.1. Confirmed Defective Unit

-        Avantree provides RMA (CD) number to customer

-        Customer returns the product to Avantree

o   Purchased within 6 months – Avantree will cover the return label cost.

o   Purchased over 6 months ago – Customer will cover the return label cost.

-        Avantree arranges the Replacement

o   Will be arranged as soon as the return shipment has been shipped.

o   Customer can expect to receive the replacement unit within 5-7 working days.

3.2. Back-for-Investigation Unit

-        Avantree provides RMA (BI) number to customer

-        Customer returns the product to Avantree. Customer will cover the return label cost.

-        Avantree arranges the follow up

o   Confirmed Defective Units – Please Refer to Section 3.1.

o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

Note:

1. The RMA return unit will be equivalent to or better than the condition of the defective unit
2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
3. Replacement Unit Warranty Terms:
   • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
   • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

Return Policy:

Every Avantree product purchased from our website comes with an up to 60 days free trial.

Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

Warranty Policy:

Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

However, this warranty does NOT cover:

· Damage from misuse or abuse,

· Damage from lack of reasonable care,

· Damage from force majeure,

· Damage from natural forces/disasters,

· Damage from inadequate repairs performed by unauthorized service centers,

· Water damage on non-water-resistant products,

· Theft or losing the item.

If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

1. on the bottom of the product;

2. on the inside of the Headband, just above the Earcups;

3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

4. on metal head of the adapter;

Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

Remarks:

1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.

If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.